Patient Care Liaison - Bilingual (Spanish/English)

At My Psychiatrist Boca Raton , we believe mental health care begins the moment someone walks through our doors—or picks up the phone for the first time. That first "hello" is more than a greeting. It's an act of care, a promise that says: you're safe here. As a bilingual Patient Care Liaison , you'll be the heartbeat of our organization—the voice that calms, the smile that reassures, and the bridge that connects patients to the help they've been searching for. Your role isn't just administrative—it's transformational. You'll shape how every patient experiences compassion, trust, and hope. What You'll Do Create Connection Welcome patients warmly and professionally, both in person and over the phone. Set the tone for a safe, respectful, and supportive patient experience from first contact onward. Patient Information & Care Coordination Accurately collect, verify, and update patient demographic and intake information. Serve as a liaison between patients, providers, and internal teams to support smooth coordination of care across locations. Support both in-person and telehealth workflows, ensuring patients are prepared and informed. Scheduling & Front Office Operations Manage appointment scheduling, rescheduling, and confirmations. Support telemedicine visit coordination and daily front-office operations. Maintain efficient patient flow while balancing competing priorities. Insurance, Billing & Payment Support Assist patients with insurance verification, billing questions, and payment processes. Provide clear, compassionate guidance while maintaining professionalism and accuracy. Documentation & Confidentiality Maintain accurate patient records and documentation within the Electronic Health Record (EHR). Handle all patient information with strict adherence to HIPAA and confidentiality standards. Environment & Team Support Maintain a clean, organized, and welcoming front-office environment. Collaborate closely with clinicians and staff to ensure patients feel informed and supported at every step. Contribute to a high-functioning, patient-centered team culture. What You Bring Bilingual fluency in English and Spanish . Experience in a patient-facing, front desk, or healthcare role (behavioral health preferred). Strong communication skills with a natural sense of empathy and professionalism. Ability to multitask and stay composed in a fast-paced environment. Familiarity with EHR systems, insurance processes, and medical terminology is a plus. A genuine desire to help people and be part of meaningful work. What You Bring Bilingual fluency in English and Spanish —you'll connect with people across cultures and comfort zones. A natural gift for communication, empathy, and problem-solving. Strong organizational and multitasking abilities (you thrive in fast-paced environments). Experience in a front desk or patient-facing role—medical or behavioral health preferred. Knowledge of EHR systems, insurance processes, and medical terminology is a plus. A deep sense of purpose—you care about people and want your work to matter. What You'll Gain Competitive pay and comprehensive benefits (medical, dental, vision, life). 401(k) with company match —because your future matters too. Paid time off and holidays—balance is part of wellness. Ongoing professional development opportunities. A team that celebrates collaboration, growth, and purpose. Why Join My Psychiatrist? Because this isn't just a job—it's a mission. Every conversation you have can open the door to healing. Every patient you help represents a life changed. Here, your voice matters, your contribution is visible, and your growth is part of the plan. About Us At My Psychiatrist , we're rewriting what mental health care looks like in Florida. Our mission is to make high-quality, compassionate psychiatric care accessible to all—online and in person. From our centers in Miami, Hollywood, Oakland Park, Boca Raton, and Orlando, we're building a purpose-driven community that believes healing begins with human connection. When clinicians are supported and patients feel seen, transformation happens. If you're someone who leads with empathy, thrives in meaningful interactions, and believes that kindness can change outcomes—this is where you belong. Apply today and help us make mental health care more human, one patient at a time.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): This role requires you to communicate professionally with patients in both English and Spanish, verbally and in writing. Are you fluent in both languages? This is a full-time, on-site position in our Boca Raton office, Monday through Friday from 9:00 AM to 5:30 PM. Are you able to reliably work this schedule? Do you have at least one year of experience working in a medical office, patient access, front desk, healthcare administration, or another patient-facing healthcare environment? This position requires collecting patient payments, verifying insurance, scheduling appointments, and maintaining accurate documentation. Are you comfortable performing these responsibilities?

Work Location:

In person