Clinical Patient Access Representative

Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Clinical Patient Access Representative. As a Clinical Patient Access Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a great opportunity for someone who is fluent in both English and Spanish, has excellent communication skills, and enjoys working in a fast-paced environment. The Clinical Patient Access Representative position is tailored towards individuals with experience in the clinical setting who are looking to transition from hands-on clinical environments to an interactive desk-based role.

Duties:

• Handle inbound and outbound calls in a professional and courteous manner
• Assist customers with inquiries, provide information, and resolve any issues or concerns
• Enter customer data accurately into the system using data entry skills
• Utilize phone etiquette to ensure positive customer interactions
• Collaborate with team members to meet call center goals and objectives
• Maintain knowledge of company products, services, and policies
• Follow call center scripts and guidelines to provide consistent service
• Provide support to other departments as needed

Requirements:

• Fluent in both English and Spanish (written and verbal)
• Excellent communication skills, both over the phone and in writing
• Strong data entry skills with attention to detail
• Previous experience in customer service or call center environment preferred
• Knowledge of medical terminology or experience in a medical office is a plus
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving skills and ability to handle difficult situations with professionalism
• Ability to work well in a team-oriented environment We offer competitive pay based on experience and qualifications.

The Clinical Patient Access Representative is a full-time position with opportunities for career growth within our organization. If you are looking for a challenging yet rewarding role as a Clinical Patient Access Representative, we would love to hear from you. !

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Referral program Vision insurance

Work Location:

In person