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Patient Support Specialist 837914
Job
(Employer Name Not Available)
Lakeland, FL (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Description Help for Job Description. Opens a new window.
Patient Support/Foundation Support Advocate Pay:
$17.50/hrHours:
Monday-Friday | 8-hour shifts scheduled between 8:00 AM- 8:00
PM Start Date:
ASAP Location:
On-site Environment:
High-empathy inbound call center | Healthcare / Pharmacy support- What You'll Do As a Foundation Support Advocate, you will support patients navigating mail-order pharmacy and foundation assistance programs through a high-volume inbound call center environment.
- What You'll Bring The ideal candidate will have:
- Prior call center or high-volume inbound customer service experience required
- Strong communication skills with a focus on tone, empathy, and professionalism
- Ability to follow structured workflows, triage questions, and compliance rules
- Comfort navigating multiple systems while actively on calls
- Strong attention to detail and documentation accuracy
- Ability to explain complex decisions in a clear and patient-friendly way
- What You'll Do (Day-to-Day Responsibilities)
- Review financial and program documentation to determine eligibility
- Calculate and apply Federal Poverty Level (FPL) guidelines for assistance programs
- Conduct benefits verification, including commercial vs. government insurance plans
- Interpret E1 verification responses and eligibility outcomes
- Determine eligibility for Medicare Extra Help and Medicare Savings Programs
- Clearly explain program requirements, eligibility decisions, and appeal processes
- Process specialty medication orders according to program and regulatory requirements
- Manage applications received from multiple intake channels
- Obtain and document required authorizations and attestations
- Capture, document, and escalate adverse events and product quality complaints per compliance guidelines
- Support medication reshipment or replacement workflows
- Ensure proper medication distribution and shipping compliance
- Identify authorized ordering personnel and follow communication protocols
- Maintain accurate documentation across all systems
- Provide empathetic, high-quality support in a high-volume inbound call environment
- Why This Role Matters You are the primary point of contact for patients navigating complex healthcare assistance programs.