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Patient Experience Representative
Job
Banyan Health Systems
Lauderdale Lakes, FL (In Person)
$37,021 Salary, Full-Time
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Job Description
Patient Experience Representative Banyan Health Systems - 2.9 Lauderdale Lakes, FL Job Details Full-time $16 - $18 an hour 9 hours ago Benefits Health insurance Dental insurance Tuition reimbursement Vision insurance Life insurance Qualifications Spanish Word processing English High school diploma or GED Haitian Creole Productivity software Office experience Full Job Description Supports Banyan Health Systems' patient-centered approach by delivering excellent customer service, coordinating patient access, and providing administrative support to ensure smooth clinic operations. This role promotes a welcoming environment, facilitates communication between patients and the care team, and upholds confidentiality and quality standards.
ESSENTIAL FUNCTIONS
- Greet and assist patients, families, and visitors in person and by phone, ensuring a respectful and professional experience.
- Schedule and manage patient appointments, including new intakes, follow-ups, and specialty referrals, optimizing provider schedules and patient flow.
- Verify insurance eligibility, obtain pre-authorizations, and collect/update demographic and financial information.
- Support billing processes by collecting co-pays, reconciling payments, and resolving basic discrepancies in coordination with finance staff.
- Maintain accurate patient records, documentation, and encounter data in the electronic health record (EHR) in compliance with Agency policies and HIPAA standards.
- Provide administrative support, including preparing forms, managing correspondence, and assisting with required documentation for treatment plans or funding sources.
- Participate in daily huddles, staff meetings, and required trainings to support team-based, patient-centered care.
- De-escalate and manage patient concerns or complaints using best practices in customer service and conflict resolution.
- Perform other duties as assigned to support access to care and overall patient satisfaction. As part of Banyan Health Systems' recognition as a Patient-Centered Medical Home (PCMH), the Patient Experience Representative supports the following:
- Promote patient-centered access by ensuring timely scheduling, follow-up reminders, and efficient check-in/check-out processes.
- Support care coordination by tracking referrals, authorizations, and ensuring documentation is complete for provider review.
- Contribute to population health management by updating patient information, assisting with outreach, and reinforcing care plan instructions as directed.
- Uphold a culture of respect, empathy, and engagement to reduce stigma and promote patient trust in care.
- Participate in quality improvement initiatives by following standardized workflows, reporting issues, and contributing to a positive patient experience.