Phone Receptionist in Medical Office

Job Overview We are seeking a immediately hiring professional, bilingual (English/Spanish) Receptionist with experience in primary care clinics to join our team. The ideal candidate will have exceptional customer service skills, the ability to manage a high volume of calls, and proficiency in tools like RingCentral, G Suite, and Microsoft Office. This role requires a proactive, organized, and compassionate individual who excels in time-sensitive situations and supports seamless communication between patients and staff.

Responsibilities Customer Service:

Provide a welcoming and professional experience for patients, families, and visitors, addressing their needs with compassion and efficiency.

Call Management:

Handle a high volume of phone calls via RingCentral, including scheduling appointments, answering inquiries, managing medication pickups, and ensuring adherence to clinic policies.

Bilingual Communication:

Communicate effectively with patients and staff in both English and Spanish, serving as a vital link for diverse patients and team members.

Appointment Coordination:

Schedule, confirm, and manage appointments while ensuring clinic schedules are optimized for efficiency.

Medication Support:

Manage calls related to medication pickups, adherence follow-ups, and prescription inquiries, ensuring timely communication with medical staff.

Administrative Support:

Maintain accurate records, update patient files, and assist with Medicare and insurance documentation using tools such as G Suite and Microsoft Office.

Time-Sensitive Coordination:

Triage urgent patient needs and escalate issues appropriately to ensure timely resolution.

Technology Utilization:

Utilize RingCentral, G Suite, and Microsoft Office for communication, scheduling, and administrative tasks to streamline clinic operations.

Team Collaboration:

Work closely with clinic staff to ensure seamless coordination and communication in a fast-paced environment.

Required Skills and Qualifications:

Proven experience as a receptionist in a medical or primary care setting. Proficiency in RingCentral, G Suite (Google Drive, Docs, Sheets, etc.), and Microsoft Office (Word, Excel, Outlook). Bilingual (English and Spanish) with excellent verbal and written communication skills. Ability to handle time-sensitive tasks and prioritize effectively in a fast-paced environment. Strong organizational skills and attention to detail. Exceptional customer service skills with a compassionate and patient-focused approach. Requirements Familiarity with Medicare policies, claims, and patient documentation. Experience working with electronic medical records (EMR) systems. Knowledge of medication adherence practices and primary care workflows. Previous experience in a high-call-volume environment. Clear, articulate telephone voice. Outgoing telephone personality. Grammatically correct use of English both spoken and written (bilingual Spanish a big plus). Basic knowledge of Windows PC operating system and word processing fundamentals. High-school diploma or equivalent required. Strong customer service skills with a friendly demeanor. Excellent time management abilities to handle multiple tasks effectively. Strong computer literacy with the ability to learn new software quickly. Attention to detail with strong proofreading skills for document accuracy. Prior experience in office management is a plus but not required. Ability to work independently as well as part of a team in a dynamic environment. We look forward to welcoming a dedicated Telephone Receptionist who is eager to contribute positively to our team!

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour Ability to

Commute:

Lehigh Acres, FL 33936 (Required) Ability to

Relocate:

Lehigh Acres, FL 33936: Relocate before starting work (Required)

Work Location:

In person