Bilingual Spanish Patient Service Representative

We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant.

Responsibilities:

• Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations.
• Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times.
• Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes.
• Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date.
• Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows.
• Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates.
• Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients.
• Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed.
• Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts.
• Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership.