Patient Service Representative

Description We are looking for a Patient Service Representative to support front-end patient access and administrative operations for a healthcare setting. This is a Contract position focused on delivering a detail-oriented patient experience while coordinating registration, scheduling, billing support, and insurance-related activities. The ideal candidate will balance accuracy, discretion, and responsiveness while working closely with patients, providers, and program staff to keep daily workflows organized and compliant.

Responsibilities:

• Welcome patients and visitors courteously while providing service that reflects established patient care and customer support expectations.
• Complete patient registration activities accurately, update demographic and account details, and safeguard confidential health information at all times.
• Perform financial screening, collect applicable payments, and document transactions correctly within required records and tracking processes.
• Prepare and submit billing for assigned providers, review charge activity for accuracy, and follow posting guidelines to keep accounts up to date.
• Follow up with providers regarding unresolved encounters or outstanding charges to help prevent delays in claim and billing workflows.
• Coordinate with program managers on daily appointment activity, including missed visits, cancellations, and schedule updates.
• Place outbound calls to confirm upcoming appointments and support attendance for both new and returning patients.
• Verify Medicaid and managed care coverage, assist with eligibility and enrollment steps, and process disenrollment actions when needed.
• Maintain reports, logs, and compliance-related data, including meaningful use reporting, and scan supporting documents into patient charts.
• Share information about available organizational and community services, schedule follow-up care, and assist with additional departmental projects as assigned by leadership. Requirements
• Previous experience in patient access, medical front desk, healthcare customer service, or a similar administrative support role.
• Working knowledge of patient registration, appointment scheduling, payment collection, and medical billing practices.
• Ability to verify insurance coverage, support authorizations or eligibility workflows, and handle Medicaid or managed care processes.
• Proficiency with healthcare and office systems such as Allscripts, Cerner, Dentrix, CRM platforms, or similar software tools.
• Strong verbal communication skills, including confidence handling inbound calls and speaking with patients, providers, and internal teams.
• High attention to detail with the ability to maintain accurate records, reports, charts, and documentation.
• Understanding of patient confidentiality standards and the importance of handling sensitive information with discretion.
• Ability to manage multiple tasks in a fast-paced clinical environment while maintaining professionalism and accuracy.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .