Patient Services Representative

Patient Services Representative - Naples, Florida Ready to join a multi-specialty physician practice whose services profoundly impact the lives of the Naples community? Meliora Healthcare is currently seeking a PatientServices Representative who will provide exceptional customer service to patients and their families by managing incoming calls, scheduling appointments, and processing patient information. The Position Meliora Healthcare is looking for motivated individuals who/to: Answer incoming phone calls and respond to patient inquiries in a professional and courteous manner. Schedule appointments and coordinate with other departments to ensure patient needs are met. Verify patient information and update electronic medical records accurately. Obtain necessary authorizations and referrals for patient appointments andprocedures. Collect co-payments and provide financial counseling to patients as needed. Follow up with patients regarding outstanding balances and past-due accounts. Collaborate with other healthcare professionals to provide excellent patientcare. Adhere to HIPAA regulations and maintain patient confidentiality. Perform other duties as assigned by the supervisor.

Qualifications and Education Requirements:

High school diploma or equivalent required; some college or healthcare-related education preferred. Previous experience in a customer service or healthcare setting preferred. Excellent communication and interpersonal skills. Strong organizational and time-management skills. Proficient in Microsoft Office and electronic medical record software. Ability to maintain a high level of accuracy in data entry and record keeping. Knowledge of medical terminology and insurance billing codes is preferred. Experience with Athena preferred but not required Experience scheduling procedures preferred but not required Willingness to learn and adapt to new technologies and processes.

Physical Requirements:

The Patient Services Representative will primarily work in an office setting and may occasionally need to work in clinical areas. This position requires sitting for extended periods of time and using a computer and phone for the majority of the workday. Able to lift, push, and pull light to moderate loads of approximately 35 lbs.

Job Type:

Full-time Pay:

From $18.00 per hour

Medical Specialty:

Critical & Intensive Care Gastroenterology Pulmonology Schedule:

8 hour shift Day shift Monday to Friday Ability to commute/relocate: Naples, FL 34102: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person