Patient Care Specialist III

Patient Care Specialist III Millennium Healthcare Management Serv

LLC - 3.4 N

Fort Myers, FL Job Details Full-time 2 hours ago Qualifications Athenahealth Collaborate with healthcare professionals Insurance verification Phone communication Working with geriatric patients Mid-level Medical scheduling Administrative experience Medical administrative support Case management Telehealth experience Data entry Patient interaction Care coordination Referral coordination Geriatrics Client interaction via phone calls Full Job Description Job Description Summary ‎ Geriatric Patient Care Specialist The Geriatric Patient Care Specialist serves as a vital link between our elderly patients, their families, and the multidisciplinary care team. This role is crucial for ensuring seamless patient navigation, comprehensive administrative support, and coordination of care services, ultimately contributing to the highest quality of patient outcomes. ‎ How will you make an impact & Requirements ‎

Location:

15201 N. Cleveland Ave. Ft.

Myers, FL Key Responsibilities Appointment Management:

Coordinate, schedule, and confirm new and existing patient appointments using systems like Athena and Carelink; place reminder calls to patients. Patient and care coordination

Liaison/Communication:

Act as the primary liaison, communicating regularly with patients, family members, and various providers and care teams (including specialists, PCPs, home health, and hospice agencies).

Case Management & Referrals:

Coordinate and schedule post-discharge visits for patients returning home from the hospital or skilled nursing facilities (SNF). Monitor and manage the coordination of new patient referrals, specifically for house calls. Process and track specialized referrals (e.g., specialists, home health, hospice, psychiatry), including faxing orders/referral packets and progress notes, and following up to confirm acceptance and scheduling.

Program Enrollment:

Enroll eligible patients in Advanced Primary Care Management (APCM), creating the necessary profiles and uploading consent forms; accurately document time spent on APCM tasks (e.g., home health orders, prescription management, phone calls).

GUIDE Program Management:

Track referrals, discuss program details with patients, and set up in-person or telehealth visits, including confirming insurance and location details.

NP/Provider Support:

Screen and return phone calls to family members on behalf of the Nurse Practitioner (NP).

Administrative and Documentation Patient Registration & Data Entry:

Perform patient registration, creating profiles in Athena, and accurately adding/verifying patient demographics, new patient insurance, and billing information. Upload admission packets as needed.

Census Management:

Maintain and track provider census data, monitoring patient appointment cadence, referral status, and ensuring accurate provider and regional assignments in Athena and other tracking systems.

Insurance Verification & Authorization:

Verify patient insurance benefits.