Patient Services Representative

Patient Services Representative 26 Health,Inc Orlando, FL Job Details Full-time 18 hours ago Qualifications Computer operation Microsoft Excel Microsoft Outlook Electronic health records (EHR) management Phone communication High school diploma or GED Desktop applications Full Job Description Patient Service Representative Job title:

Patient Service Representative Status:

Regular, Full-time Reports to:

Clinical Manager Department:

Medical Pay Type:

Hourly, Non- Exempt Level:

Non-management Revised:

08/07/2025 Job Purpose The Patient Service Representative oversees the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process. Duties and responsibilities Provide a courteous, professional working environment Maintain effective communication with patients, coworkers, and manager Maintain efficient patient flow Update patient demographics interview patient for sliding fee scale services and update eligibility Verify insurance and set eligibility dates in system Call and remind patients to bring missing information to their appointment Collect payments and patient-responsible balances Post charges to patient accounts Scan and import demographic and clinical documentation into patient charts Schedule appointments as needed Monitor patient schedule to accommodate walk-in patients Direct patients to the proper department for assistance Answer multi-line telephone system Operate office equipment, ie. Fax, copier, computer and credit card machine Provide copies of patient medical records as requested Contribute to the positive image of the front office operations Perform other administrative and program-related duties as assigned. Qualifications/Knowledge/Skills/Experience High School Diploma or equivalent required; Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination. Strong interpersonal and communication skills, especially via phone and written outreach. Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems. Bilingual (English/Spanish or English/Creole) a plus. Working conditions Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required. Physical requirements May require the occasional ability to lift up to 10 pounds. Direct reports N/A About Us 26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing.

Our rule is simple:

Leave No One Behind. Additional Information Background screens will be performed, and education will be verified prior to employment. Please be prepared to provide the required information and/or documentation. 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property. 26Health is an equal opportunity, affirmative action employer.