Admissions Coordinator

Admissions Coordinator Banyan Treatment Centers - 2.7 Pompano Beach, FL Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Collaborate with healthcare professionals Record keeping Customer communication Insurance verification Achieving HIPAA compliance Intake Maintaining patient confidentiality HIPAA High school diploma or

GED EMR/EHR

Salesforce Cloud Substance abuse Data entry Patient interaction CRM system proficiency Healthcare data collection Managing patient records Care coordination Interdisciplinary behavioral health coordination Communication skills Entry level Client interaction via phone calls Full Job Description Banyan Treatment Centers is seeking a hard-working and driven Admissions Coordinator to join our team. As the first point of contact for individuals seeking life-changing treatment, you will play a critical role in guiding patients and families through the admissions process with professionalism, empathy, and expertise—while keeping the pace, accuracy, and urgency that admissions demands. This is a fast-paced, high-energy role for someone who thrives under pressure, stays focused in a high-volume environment, and takes pride in getting the details right. The Admissions Coordinator plays a critical role in helping patients access care by conducting clinical pre-screening, verifying insurance benefits, completing documentation, and coordinating with internal teams to ensure timely and appropriate placement.

Position Details Reporting To:

Admissions Manager Schedule:

Full-Time Location:

Pompano Beach, FL (On-site) Key Responsibilities Patient Communication & Engagement Respond to inbound calls, chat inquiries, and emails from individuals seeking treatment. Provide clear, supportive guidance regarding Banyan's programs and the admissions process. Maintain compassionate and professional communication when assisting individuals and families in urgent or emotional situations. Clinical Pre-Screening & Intake Support Conduct initial clinical pre-screening to help determine appropriate levels of care. Gather accurate patient information and ensure all required details are documented. Collaborate with admissions and clinical teams to support appropriate placement and a smooth intake experience. Insurance Verification & Documentation Verify insurance benefits and review private pay options when needed. Complete accurate data entry across multiple systems and platforms. Maintain organized records and ensure required documentation is collected to support timely admissions. Collaboration, Accuracy & Compliance Work collaboratively with internal departments to ensure seamless coordination and patient transitions into care. Support a patient-first experience through attention to detail, follow-through, and clear communication. Uphold confidentiality and adhere to HIPAA standards in all interactions and documentation. Qualifications High school diploma/GED or higher. Previous experience in healthcare, customer service, admissions, or behavioral health. Familiarity with substance use treatment and/or recovery-based programming (including 12-step principles) is a plus. Familiarity with Salesforce and/or Kipu EMR preferred. Experience completing verification of benefits (VOB) to support timely and accurate treatment admissions is strongly preferred. Strong written and verbal communication skills with a high level of professionalism and attention to detail. Ability to work effectively in a fast-paced, high-volume environment while maintaining accuracy. Ability to remain calm and solutions-focused when supporting individuals and families during high-stress situations. Ability to maintain confidentiality and follow all HIPAA and regulatory guidelines. Why Join Banyan Treatment Centers? This is more than a job—it's an opportunity to make a meaningful impact from the very first step of recovery. As an Admissions Coordinator, you will: Join a mission-driven, nationally recognized organization accredited by The Joint Commission and supported by TPG's Rise Fund. Help individuals and families take the first step toward healing through compassionate, accurate admissions support. Gain specialized experience in clinical screening, insurance verification, and intake coordination in a behavioral healthcare setting. Enjoy comprehensive benefits (full-time eligible), including medical, vision, and dental insurance; life insurance; short- and long-term disability coverage; a 401(k) with employer match; paid time off and holidays; and wellness, assistance, and referral programs. ! If you're passionate about helping individuals access life-changing care and providing a supportive first experience in recovery, apply today and join Banyan Treatment Centers. EOE