Lead Intake Coordinator / Receptionist

Lead Intake Coordinator / Receptionist Pompano Beach, FL Job Details Full-time $60,000

• $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Restoration industry experience Mid-level Dispatching Salesforce Cloud Attention to detail Data entry Sales pipeline management Construction CRM system proficiency Appointment scheduling 2 years Communication skills Client interaction via phone calls Full Job Description Lead Intake Coordinator / Dispatcher (Restoration, Scheduling, CRM)

Company:

Stallion Restoration Location:

Pompano Beach, FL 33069

Job Type:

Full-Time Pay:

$60,000

• $70,000 per year Job Summary Stallion Restoration is hiring a Lead Intake Coordinator / Dispatcher to manage incoming service requests, qualify leads, and coordinate scheduling for field teams.

This role is critical to ensuring smooth operations across lead intake, dispatch, CRM management, and client communication. You will be the first point of contact for new clients and play a direct role in converting opportunities into revenue. If you are organized, fast-paced, and comfortable working in a metrics-driven environment, this is a high-impact opportunity with strong growth potential. Key Responsibilities Lead Intake & Customer Service

• Answer inbound calls, texts, and CRM-generated leads
• Qualify leads based on service type, urgency, and insurance/payment route
• Enter accurate job and client data into CRM systems Dispatching & Scheduling
• Schedule inspections and jobs for Project Managers and field technicians
• Coordinate with Public Adjusters, plumbers, and third-party vendors
• Optimize schedules to reduce drive time and improve efficiency CRM & Pipeline Management
• Update lead statuses and maintain workflow accuracy
• Track communication logs, notes, and job progression
• Ensure no leads fall through the cracks Client Communication
• Serve as the first point of contact for clients
• Set expectations for inspections, services, and timelines
• Maintain professional, clear communication at all times Performance Expectations (Daily Metrics)
• Number of new leads received
• Inspections scheduled
• Jobs converted (signed)
• Unreached leads
• Follow-ups pending Qualifications
• 2+ years experience in dispatching, scheduling, call center, or customer service (preferred)
• Strong organizational and multitasking skills
• Excellent communication skills
• Experience with CRM systems (GoHighLevel, Salesforce, ServiceTitan, etc. Preferred)
• High attention to detail Preferred Experience
• Restoration industry (water, mold, fire)
• Construction or home services
• Insurance claims or working with adjusters
• Coordinating field teams or technicians

Pay:

$60,000.00

• $70,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person