Patient Access Representative II, ED, Baptist Silverleaf

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Silverleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime Days opportunity, Sunday-Tuesday 6:45 am - 7:15 pm.

Patient Access Representative II, Job Responsibilities:

Registers patients accurately and efficiently Utilization of multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintains service excellence to patients and visitors for face-to-face and telephonic encounters Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintains a professional relationship with all clinical and non-clinical team members Able to articulate compliance documentation and ensure completion of required patient consent forms Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

1-2 years Customer Service Experience Required 1-2 years Healthcare experience Preferred 1-2 years Insurance experience

Preferred High School Diploma Required Primary Location:

Silverleaf - MOB