Patient Care Representative

We are a patient-focused audiology practice seeking a dependable and motivated Patient Care Representative to support our in-office team and remote audiologists. This role is ideal for candidates interested in healthcare, patient care, or allied health careers who enjoy hands-on work and patient interaction. You will assist with hearing evaluations, hearing aid demonstrations, patient flow, and administrative tasks. No audiology experience required; healthcare or medical office experience is a plus. Key Responsibilities Greet and check in patients; confirm appointments and insurance information Prepare exam rooms, equipment, and testing areas Assist audiologists during hearing evaluations (training provided) Support diagnostic testing under supervision (otoscopy, audiometry assistance, tympanometry support) Help patients understand procedures and ensure comfort during visits Assist with hearing aid demonstrations, basic troubleshooting, and patient education Track hearing aid orders and coordinate fittings and pickups Make outbound calls to schedule patients when appointments are available Collect patient payments and process point-of-service transactions Maintain accurate, confidential patient records (HIPAA compliance) Clean and maintain equipment and reset rooms between patients Support outreach and referral relationship activities as needed Qualifications Healthcare, medical office, or patient-facing experience preferred (not required) Strong customer service and communication skills Comfortable using computers, scheduling systems, and medical software Detail-oriented, reliable, and able to follow structured protocols Interest in healthcare, audiology, or allied health careers Ability to multitask in a patient environment Why Join Our Team Paid, hands-on training in audiology Stable, full-time schedule Supportive team environment Opportunity for career growth within hearing healthcare Meaningful work helping patients improve their quality of life

Pay:

$20.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person