Front Desk / Check Out Sunrise

Job Title:

Front Desk / Check-Out Representative Job Summary The Front Desk / Check-Out Representative serves as the first and last point of contact for patients in a primary care office. This role is responsible for patient check-in and check-out processes, scheduling, payment collection, and providing excellent customer service while ensuring accuracy, confidentiality, and efficient clinic operations. Essential Functions Greet patients and visitors in a courteous and professional manner Perform patient check-in and check-out processes Verify patient demographics, insurance information, and eligibility Collect copayments, balances, and other patient payments Schedule appointments, follow-up visits, and referrals Answer phones and respond to patient inquiries Maintain accurate patient records in the electronic medical record (EMR) system Scan and upload documents into the patient record Coordinate communication between patients, providers, and staff Maintain front desk organization and patient flow Adhere to confidentiality, HIPAA, and office policies Required Education High school diploma or equivalent Required Experience Minimum of 1 year experience in a medical office, customer service, or front desk role preferred Experience with electronic medical records (EMR) and insurance verification preferred Licenses & Certifications None required CPR/BLS certification preferred but not required Knowledge, Skills, and Abilities (KSAs) Knowledge of medical office procedures and insurance basics Strong customer service and interpersonal skills Ability to communicate clearly and professionally, both verbally and in writing Attention to detail and accuracy Ability to multitask in a fast-paced environment Proficiency with computers, phones, and office equipment Ability to handle sensitive information with discretion and confidentiality Problem-solving skills and ability to remain calm under pressure Physical Demand Level Primarily sedentary with periods of standing, walking, and reaching Ability to lift up to 20 pounds as needed