Intake Coordinator

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Position Title:

Intake Coordinator Work Schedule:

Work Schedule:

Monday-Thursday 30+hrs./wk.

WHAT YOU'LL BE DOING

• Assisting individuals in crisis to assess their needs and provide proper redirection for services; including participants experiencing job loss and/or housing instability, those having medical and mental health needs, and/or other personal challenges.
• Organizing the flow of people in need of different services.
• Completing intake forms with new participants and enter that data into HMIS (Homeless Management Information System).
• Ensuring accurate documentation of all related activity in HMIS (Homeless Management Information System). Consistently maintaining an accurate score of 95%.
• Managing case files in an organized format compliant with confidentiality needs.
• Ensuring participants are aware of all documentation needed to complete the intake process and following-up with participants to ensure all documentation is received.
• Assisting the Programs Manager and/or Director with streamlining data entry processes as possible to increase efficiency in the department.
• Providing weekly progress reports to the Program Manager and/or Director.
• Building business relationships with community partners, participants, donors and more.
• Processing membership applications for new intakes to Member Share Grocery Program (varies based on location).
• Managing volunteers in the computer lab to assist program participants with job searching and applying for public benefits such as SNAP (varies based on location).
• Preparing Emergency Food Assistance/Supplemental Food Assistance bags in Food Pantry and distributing food assistance as determined necessary pursuant to organizational standards.
• Assisting with coordination and execution of monthly and annual special events.
• Cross-training as needed to support other program positions.
• Assisting with all other ad-hoc department projects as needed.

ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL

• Effective communication (written and verbal) and interpersonal skills.
• Ability to develop rapport with individuals dealing with many types of life situations.
• Self-motivated with initiative and the ability to work individually or as a team member.
• Ability to multitask in fast-paced environment.
• Proficient data analysis skills and detailed knowledge of Microsoft applications including Excel. Knowledge of FamCare software preferred.
• Positive attitude even in the face of adversity.
• Effective decision-making and problem-solving skills are a must.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS

• High School / GED required, previous experience within a non-profit organization is preferred.
• Effective written and verbal communication skills.
• Two or more years of data entry experience preferred.
• Two or more years of proven best practices in customer service.
• Bilingual (English/Spanish) is a plus