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Job Description
Who We Are At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member. Our Legacy Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you'll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day. Our Values Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission. Your Career With Us Join us and build a meaningful career where you're valued, inspired, and supported to make a real impact. Excellence. Every person. Every time.
Title:
Medical Office Registrar Department :
HPG Reports To :
Practice Manager
JOB SUMMARY
Hamilton Physician Group ("HPG") is a multi-subspecialty physician group practice and wholly owned subsidiary of Hamilton Medical Center, Inc., ("HMC"). HMC is a wholly owned subsidiary of Hamilton Healthcare System, Inc. ("HHCS"). HPG was created as a responsive, scalable and adaptable physician enterprise to meet the long-term community need for medical specialties within the Dalton, Georgia and surrounding communities that for various reasons may not be optimally provided for or sustainable by the independent medical staff. Such medical services may include without limitation, cardiology, convenient care, spine, and others. The Registrar is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, co-pay collections, time of service account management, coding review, charge entry, and appropriate cash and end-of day closure procedures. The Registrar will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and verifies patient pertinent demographic, clinical, and financial data prior to, or during each patient visit. Obtains copies of relevant documents and most recent insurance cards and where applicable verifies eligibility of insurance and obtains authorization for services as necessary. Collects required payments or makes necessary financial arrangements as appropriate. In this role, the Registrar will perform appropriate and timely charge entry, if not performed electronically through an EMR, for all patient visits including a review of encounters and recommendations for appropriate procedural coding, manage cash drawers according to established protocols, post cash to patients accounts, manage patient responsible account balances at the time of service, and correct assigned claims edits for expedient submission to carriers. Assists in working patient balance reports and additional duties as assigned in a courteous and professional manner. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.
JOB REQUIREMENTS EDUCATION
Completion of a high school diploma. College level courses preferred but not required.
EXPERIENCE
1 - 5 years of relevant front-desk and customer related experience, preferably within a physician practice
SKILLS:
D emonstrated competency with medical procedural coding (CPT/ICD10). Working knowledge of medical software programs and PC skills. Experience with Athena a plus. Must possess excellent customer service skills; good written and verbal communication skills, and the ability to work in a team environment. Demonstrated competencies with cash controls, and typing skills at a minimum of 40 WPM Full-Time Benefits 403(b) Matching (Retirement) Dental insurance Employee assistance program (EAP) Employee wellness program Employer paid Life and AD&D insurance Employer paid Short and Long-Term Disability Flexible Spending Accounts ICHRA for health insurance Paid Annual Leave (Time off) Vision insurance
