Patient Access Specialist (Days) Full-Time in Clinic Setting

Patient Access Specialists are non-clinical healthcare professionals who guide our patients through the simple registration process at our Rural Health Clinic.

Responsibilities:

Greeting patients as they arrive into the various units of the facility. Entering the name and date of birth into the EMR accurately Verifying the 5 rights of the patient Ensuring that our patients feel comfortable and guided in an efficient way as a top priority. Registering patients correctly in the clinic setting. Verifying insurance, co-pays and deductibles. Collecting insurance deductibles, coinsurance or co-pays from patients. Coordinating and facilitating patient care and communication with Physicians, Nurses, Radiology technicians, laboratory personnel, business office staff, environmental staff and security. Answering phones and triaging messages. Utilize a professional, courteous tone of voice in all communication with patients, hospital staff and community contact. Coordinating appointments/surgical procedures/outpatient procedures with community providers to ensure timely delivery of diagnostic and treatment services. Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with their care experience. Ensuring that appropriate medical records are available at scheduled appointments by contacting the medical records department when a patient makes the request. Arranging language translation or interpretation services. Facilitating financial support and helping with paperwork. Facilitating linkages to follow-up services by connecting the patient's needs with the call center and/or other services.

QUALIFICATIONS

•EDUCATION/TRAINING Associate degree preferred. High School diploma, required.

MINIMUM WORK EXPERIENCE

Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect. Analytical ability required to evaluate processes and to recommend improvements as necessary Good oral and written communication skills to work with patients, physicians and department staff

JOB KNOWLEDGE, SKILLS AND ABILITIES

Ability to handle confidential and sensitive information Ability to communicate effectively on the telephone Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds Ability to handle an "collections" environment: work quickly and multi-task Ability to exercise good judgment to handle calls appropriately Ability to demonstrate good customer service required. Ability to communicate rules on indigent and poverty guidelines Ability to communicate the amounts due to the patient for services rendered Ability to collect monies and post to accounts Ability to communicate with a patient face to face

Job Type:

Full-time Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person