Patient Service Representative - Primary Care Clinic (Big Island, Full-Time, Days)

RESPONSIBILITIES I. JOB SUMMARY/RESPONSIBILITIES

Performs duties related to the scheduling and processing of patients for medical services according to established guidelines. Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS

Seeing, hearing, speaking, finger dexterity.

Constant:

repetitive arm/hand motions.

Frequent:

reaching below shoulder level, frequent gripping of an object.

Occasional:

standing, walking, sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

III. TYPICAL WORKING CONDITIONS

Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS

A.

EDUCATION/CERTIFICATION AND LICENSURE

High school diploma or equivalent.

B. EXPERIENCE

One (1) year general office, clerical, or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc; or completion of a Nursing Assistant or Medical Assistant program/degree.

Experience to demonstrate:

o Ability to operate office equipment such as computer, copier, facsimile, and telephone. o Ability to communicate effectively in English, both verbally and in writing. o Ability to keep accurate records and do mathematical calculations. Knowledge of

ICD-10 & CPT

coding and medical terminology preferred. Prior experience with computerized scheduling systems preferred. Equal Opportunity Employer / Disability / Vet Your Health.

Our Legacy Our Mission:

To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Our Values:

Compassion guides our actions Aloha inspires us in all that we do Respect and understanding are essential for the dignity of all Excellence is our quest