Patient Access Representative - Outpatient Behavioral Health - PRN

Patient Access Representative - Outpatient Behavioral Health - PRN 3.5 3.5 out of 5 stars 1801 Hickman Road, Des Moines, IA 50314 PRN Broadlawns Medical Center 139 reviews PRN The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model. We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!

GENERAL DESCRIPTION

Under the supervision of the Clinic Manager/Supervisor and the Patient Access Manager/Supervisor; the Patient Access Representative is responsible for performing all aspects of the Patient Access function including registration of patients, rating appropriate financial class, obtaining appropriate insurance information and scheduling patient appointments while maintaining department quality standards.

PERFORMANCE STANDARDS 1

. Maintains a minimum of 98% accuracy in the Patient Access registration and pre-registration system. 2. Ensures 100% of inpatient admissions are verified for benefits coverage within one day of admission. 3. Ensures orders are completed and received before scheduling and registration process occurs 100% of the time. 4. Demonstrates strong interpersonal and persuasive abilities in order to establish and maintain a positive relationship with Patient Access staff, patients and patient families, third party payors, government agencies, fiscal intermediaries, utilization review and providers.

QUALIFICATIONS

High school diploma or equivalent One year clerical experience Ability to use a computer Working knowledge of Microsoft Office Excellent written and verbal communication skills Basic medical terminology knowledge Previous registration and/or insurance verification experience in a medical setting Work Shift 7:30a-4p (United States of America) Broadlawns Medical Center is an Equal Opportunity Employer