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Customer Relations Representative - Indian Hills

Job

Family Health Care of Siouxland (fhcsl.com)

Sioux City, IA (In Person)

Full-Time

Posted 5 days ago (Updated 3 days ago) • Actively hiring

Expires 7/25/2026

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Job Description

Customer Relations Representative - Indian Hills Family Health Care of Siouxland (fhcsl.com) - 3.2 Sioux City, IA Job Details Full-time 16 hours ago Qualifications Customer communication High school diploma or GED Full Job Description
LOCATION
Indian Hills Clinic ADDRESS:
2600 Outer Drive North Sioux City, IA 51104
CLASSIFICATION:
Non-Exempt Full-Time
REPORTS TO
Clinic Manager or Business Office Manager
SUMMARY/OBJECTIVE
The customer relations representative is responsible for providing effective customer service to all customers, including but not limited to, checking patient in and out; in depth knowledge of company programs.
ESSENTIAL JOB DUTIES
(This list may not include all of the duties assigned.) Greets patients and visitors in a prompt, courteous, and helpful manner. Checks in patients, verifies and updates necessary information, and assists patients with ambulatory difficulties. Answers telephone, screens calls, takes messages, makes appointments, and provides information as needed. Checks patients out, making follow up appointments as needed, collecting payments from patients processing them as directed, reconciling money received, and cash drawer. Maintains work area and lobby in neat and orderly manner. Performs related work as required.
COMPETENCIES
Customer/Client Focus Problem Solving/Analysis Time Management Communication Proficiency Teamwork Orientation
EDUCATION AND EXPERIENCE
Required:
High School graduation or GED.
Preferred:
One year work experience, preferably in a medical office setting. Knowledge of medical terminology desirable. Word processing and computer experience. Job description is available upon request.