Job Description
About Idaho Pain Clinic At Idaho Pain Clinic, our mission is simple: improve lives through compassionate, innovative, and exceptional pain management care. We believe every patient deserves to be treated with dignity, respect, and empathy throughout their healthcare journey. Our team is committed to creating a culture where patients feel heard, supported, and cared for while receiving the highest standard of service and clinical excellence. Our work is guided by five core values: Serving All with Dignity Commitment to Excellence Passionate Ownership Growth Mindset Positive Collaboration We are seeking an experienced, compassionate professional who shares these values and is passionate about helping patients navigate their care with confidence and clarity.
Position Summary:
The Triage & Patient Access Specialist serves as a central communication hub between patients, providers, and care teams. This role is responsible for managing patient communications, coordinating provider responses, supporting patient access, and ensuring every patient receives timely, compassionate, and professional service throughout their care journey. This position plays a vital role in the patient experience and is often the first point of contact for patients seeking guidance, answers, or support. The ideal candidate is an excellent communicator, a strong problem-solver, and someone who takes ownership of patient concerns from initial contact through resolution. Success in this role requires professionalism, attention to detail, sound judgment, strong organizational skills, and a genuine desire to help others. Key Responsibilities:
Patient Communication & Triage Coordination:
Serve as the primary point of contact for incoming patient calls, voicemails, and patient portal communications. Gather and document patient concerns accurately and efficiently within the electronic health record. Route patient questions and concerns to the appropriate provider or department. Coordinate provider responses and ensure timely follow-up communication with patients. Assist with medication refill requests according to clinic policies and provider direction. Escalate urgent patient concerns through established clinical workflows. Maintain professionalism, empathy, and confidentiality during all patient interactions. Monitor communication queues and ensure timely resolution of patient requests. Patient Access & Care Coordination Assist patients with scheduling appointments, procedures, and follow-up visits. Coordinate referrals, imaging requests, and provider-directed follow-up care. Verify patient demographics and maintain accurate patient records. Collaborate with providers, clinical staff, and administrative teams to support continuity of care. Help patients navigate their treatment plans and next steps with confidence and understanding. Remove barriers to care by ensuring effective communication between patients, providers, and external healthcare partners. Imaging & Documentation Management Coordinate receipt and tracking of imaging studies and diagnostic reports. Communicate with outside facilities to obtain necessary records and documentation. Ensure records are accurately uploaded, organized, and routed within the electronic health record. Monitor pending imaging and diagnostic reports requiring provider review or patient follow-up. Operational Excellence Maintain compliance with HIPAA, clinic policies, and regulatory requirements. Demonstrate accountability and ownership for patient communication outcomes. Identify opportunities to improve workflows, efficiency, and patient experience. Support a positive, collaborative, and solution-oriented team environment. Contribute to operational excellence through reliability, professionalism, and attention to detail. What Success Looks Like The successful candidate will : Build trusting relationships with patients and team members. Ensure patients receive timely and accurate communication. Demonstrate ownership and follow-through on patient concerns. Maintain accurate and organized documentation. Help create a seamless and positive patient experience. Contribute to a culture of teamwork, accountability, and continuous improvement. Consistently demonstrate Idaho Pain Clinic's core values in every interaction. Qualifications Required:
Minimum of 3 years of experience in a healthcare, medical office, specialty clinic, or patient services environment. Exceptional communication and customer service skills. Strong organizational and time-management abilities. Experience working within electronic health record systems. Ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and follow-through. Ability to work independently while maintaining a collaborative team approach. Preferred:
Experience in pain management, orthopedics, spine care, neurology, primary care, or specialty healthcare settings. Experience with scheduling, referrals, imaging coordination, or patient access workflows. Familiarity with medical terminology and healthcare operations. Hours:
Monday - Thursday:
8am-5pm Friday:
8am - 12:00pm Why Join Idaho Pain Clinic? At Idaho Pain Clinic, you are more than an employee—you are part of a team committed to improving lives every day. We believe exceptional patient care begins with exceptional people. If you are passionate about serving others, committed to excellence, and eager to make a meaningful impact, we invite you to join our team. Together, we are helping patients regain function, restore hope, and improve quality of life. Pay:
$21.00 - $24.00 per hour Benefits:
401(k) matching Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Referral program Vision insurance Work Location:
In person
