Patient Billing Support Specialist

Patient Billing Support Specialist 3.3 3.3 out of 5 stars 115 W Jefferson St Ste 401, Bloomington, IL 61701 $18 - $21 an hour Heritage Operations Group, LLC 4 reviews $18 - $21 an hour We are seeking a Customer Service Representative to join our team as a Patient Billing Support Specialist! The Patient Billing Support Specialist serves as a primary point of contact for patients of a vision practice with questions about their bills, insurance coverage, and payment options. This role is ideal for someone who enjoys helping patients, thrives in a call-focused environment, and has experience explaining medical billing in a clear, compassionate way.

Responsibilities:

Answer incoming patient phone calls related to billing, statements, balances, and payment options. Explain insurance benefits, co-pays, deductibles, and billing terminology in a clear and courteous manner Research and resolve billing questions, discrepancies, and concerns accurately and timely Document customer interactions and actions taken Coordinate with clinical, billing, and insurance staff to resolve patient issues Maintain compliance with HIPAA and patient confidentiality standards

Benefits:

Competitive compensation DailyPay Paid time off Paid holidays Health insurance for full-time employees Dental insurance for full-time employees Vision insurance for full-time employees Employer-paid life insurance for full-time employees Employee assistance program Voluntary benefit plans offered to full- and part-time employees Retirement plan Wellness program Free continuing education through our learning management system Great team to work alongside Further benefit details listed on total rewards guide

Qualifications:

Computer proficiency including Microsoft Office (Excel, Word, and Outlook) Knowledge of Medicare and Medicaid policies as well as general insurance knowledge preferred Excellent interpersonal, communication, and time management skills High ethical and professional standards Strong analytical and problem solving skills