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Patient Access Representative
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Procom
Chicago, IL (In Person)
Full-Time
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Job Description
Patient Access Representative:
On behalf of our healthcare client, Procom is searching for a Patient Access Representative for a contract role. This position is onsite at our client's Chicago, Illinois office.Job Description:
The Patient Access Representative role involves ensuring seamless patient access to healthcare services while maintaining high standards of customer service and patient confidentiality. The role is integral to fostering a positive first impression of the healthcare organization and involves collaboration with various hospital departments to facilitate patient scheduling and registration.Responsibilities:
- Consistently practice Patients First philosophy and adhere to high standards of customer service.
- Respond to questions and concerns, forwarding issues to Team Lead or Operations Coordinator as necessary.
- Maintain patient confidentiality per HIPAA regulations.
- Correctly identify and collect patient demographic information.
- Interact with hospital departments and physicians offices to schedule and direct patients.
- Perform medical necessity checks and communicate options to patients.
- Inform patients of financial account issues and complete out-of-pocket estimations.
- Provide training and education as needed.
- Manage work schedule efficiently, completing tasks on time.
- Participate in Quality Assurance reviews and use effective service recovery skills.
Mandatory Skills:
- High School diploma or equivalent.
- 2-3 years of customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem-solving skills.
Nice-to-Have Skills:
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.