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Patient Support Assistant - Behavioral Health
Job
Endeavor Health
Waukegan, IL (In Person)
$46,831 Salary, Full-Time
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Job Description
Patient Support Assistant
- Behavioral Health Endeavor Health
- 3.7 Waukegan, IL Job Details Full-time $18.38
- $26.
Full Job Description Hourly Pay Range:
$18.38- $26.65
- The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
Position:
Patient Support Assistant Location:
Deerfield Full Time/Part Time:
Full Time Hours:
Monday-Friday, 7:30am-5:30pm; Rotating Saturdays based on department needsRequired Travel:
Travel based on department needs (Other locations could include Glenbrook Hospital) What you will do: Manage front desk and waiting area communication from front to back office to move patients through their visits and support the clinical team. Answer all incoming telephone calls to the department from patients, physicians, and other departments while handling each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters Utilize Epic to schedule and register patients for multiple providers, sites and services Obtain prior authorization, records and orders as needed to ensure patients arrival to the department to be seamless Familiarize yourself with physician preferences, physician availability, practice visit types, and practice protocols Obtain prior authorization as needed Review department templates daily to ensure patient access and template efficient utilization. Informing Practice Manager of concerns Provide other administrative support under the direction of the Physicians and Practice Manager What you will need:Education:
High school diploma or equivalent work experience is required.Certification:
N/A Experience:
1- 2 years in an administrative/customer service preferred, EPIC knowledge and experience preferred.
Unique or Preferred Skills:
Excellence in customer service Benefits (For full time or part time positions): Premium pay for eligible employees Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals- Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago)
- all recognized as Magnet hospitals for nursing excellence.