Records Technician

The Records Technician serve as the authorized representative of the Local Registrar for registration, issuing, and maintaining birth and death records and/or medical records. This role ensures accurate record processing, compliance with Illinois state laws and Department of Public Health regulations, and high-quality customer service. This position is located at our Central Public Health Center in Wheaton, Illinois. The hours are Monday through Friday from 8:00 am until 4:30 pm. This position comes with an outstanding benefits package designed to support your personal and professional well-being. As a DuPage County employee, you'll enjoy 12 paid holidays, 12 days of vacation, paid sick time, 5 paid personal days and tuition and certification reimbursement to help you continue growing in your career. We also offer 12 weeks of paid parental leave so you can be there for life's most important moments. The position is pension-eligible through the Illinois Municipal Retirement Fund (IMRF), giving you peace of mind with a guaranteed retirement plan. Plus, you may qualify for the Federal Student Loan Forgiveness Program, making your financial future even brighter. Review, verify, and accept birth and death record filings from hospitals, funeral homes, certifying physicians, and other authorized entities. Enter, update, and correct birth and death record in state vital records systems. Ensure secure handling, storage, confidentiality and security of all vital records and sensitive materials. Assist funeral homes, hospitals, and medical certifiers with questions and submissions process. Provide customer service at the front counter, by phone, and via email. Process orders for certified birth and death certificates, ensuring all required documentation and eligibility criteria are met. Maintain daily reconciliation of fees, receipts, and transactions daily and prepare end-of-day deposit. Issue certified copies of records. Scan, index, and archive documents according to retention schedules Follow all state vital statistics laws, registrar rules, and identity-fraud prevention procedures. High school diploma or equivalent. Two years of administrative support, customer service, or record-related experience. Proficiency with computers, data entry, and standard office software. Strong attention to detail and accuracy. Bilingual-Spanish proficiency, preferred. Available to respond to after-hours emergency calls on a rotating basis, in accordance with IDPH Division of Vital Records Requirements. Preferred Qualifications - Experience with birth and death registration systems (e.g., IVRS (Illinois Vital Records System). Prior work experience in public health, vital statistics, funeral services, or medical records.