Correspondence-Patient Financial Services

White River Medical Center Job Description Title:

Correspondence Representative Reporting Relationships:

PFS Supervisor, Assistant Director Facility Revenue Job Summary:

Sorts incoming mail by department, location, and category. Disperses the mail in a timely and efficient manner. Preparing envelopes and packages. Prepares daily deposit.

Job Duties:

Sorts incoming mail by department, location, and category. Opens and stamps departmental mail; distributes correspondence to appropriate staff member. Prepares daily deposit. Processes deductible, co-insurance and co-pay CAS codes and move balance to next payer. Processes insurance company credit card payments. Maintains incoming faxes in department and distributes accordingly. Performs other duties as assigned by director and assistance director.

Qualifications:

Education:

high school diploma or equivalent required, two- or four-year degree preferred.

Training and Experience:

Experience with automated billing systems in a hospital setting and thorough knowledge of claims submission process for all major carriers and intermediaries including but not limited to Medicare, Medicaid, BCBS and United Healthcare plans.

Job Knowledge:

Must meet and manage deadlines. Function as part of a billing team and exhibit orientation to the larger objectives and goals of the organization. Knowledgeable on insurance and reimbursement process. Document accounts in detail. Ability to maintain confidentiality. Ability to maintain accuracy. Excellent verbal, written and interpersonal communication skills. Proficient with Windows, MS Office, Excel Outlook, and Internet Explorer. Must be able to report to work fit for duty and free of any adverse effects of illegal drugs, medical marijuana, prescription medication, and/or alcohol. Demonstrate an independent work initiative, sound judgment, and strong work ethic. Ability to handle multiple tasks simultaneously. Must be able to communicate clearly with patients, staff, and managers both verbally and in writing. Shows objectivity and openness to other's views; gives and welcomes feedback. Employee must demonstrate basic computer skills.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. The employee must be able to sit for long periods of time; to talk and hear, to type, file, and sort papers. Specific vision abilities required by the job include close vision and prolonged use of a computer screen. Employee Acknowledgement _________________ Emp # _________ Date______________ Management Acknowledgement __________________Date______________________