Patient Access Specialist

Description We are looking for a Part-Time Patient Access Specialist to support patient registration and front-end access services in Evansville, Indiana. This Long-term Contract position focuses on creating a welcoming experience while guiding patients through scheduling, insurance verification, and billing-related questions. The ideal candidate brings strong communication skills, attention to detail, and confidence working with computer systems in a fast-paced healthcare setting.

Responsibilities:

• Welcome patients professionally and complete registration activities with accuracy and efficiency.
• Coordinate appointment scheduling and manage inbound and outbound calls to address patient needs promptly.
• Review insurance information, confirm medical coverage, and explain deductibles, copays, and basic billing details.
• Maintain clear and organized documentation while entering updates into applicable computer systems.
• Provide receptionist and clerical support, including handling paperwork, labeling, and other administrative tasks.
• Assist patients with questions about procedures, required forms, and next steps before or after visits.
• Support ad hoc financial-related activities in accordance with established department guidelines.
• Follow protocols and standard procedures to help optimize patient access workflows and service quality. Requirements
• Previous experience in patient registration, medical front desk support, call center operations, or a similar customer-facing healthcare role.
• Strong customer service and verbal communication skills with the ability to assist patients clearly and professionally.
• Working knowledge of insurance processes, medical coverage verification, billing terminology, deductibles, and copays.
• Ability to document accurately, manage paperwork, and perform clerical duties with strong attention to detail.
• Comfortable using computer systems for scheduling, data entry, and record maintenance.
• Effective typing skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with healthcare procedures, protocols, and standard administrative practices is preferred.

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