Senior Patient Call Representative

Overview Founded in 1950, Central Indiana Orthopedics (CIO) is a premier, independent orthopedic practice in central Indiana that delivers compassionate and expert care to patients with bone, joint and muscle injuries and conditions. CIO has locations in Fishers, Anderson, Muncie, Marion and Zionsville, and proudly serves as team physicians for Anderson University as well as supporting several local high schools. Specializing in neck-to-toe orthopedic care, patients benefit from the expertise CIO's board-certified physicians and licensed specialists offer in joint replacement and revision, podiatry, physiatry, regenerative medicine, sports medicine and treatment of work-related injuries. CIO also offers imaging services, physical therapy, outpatient surgery and Walk-In Clinics for immediate orthopedic care. At SCA Health, we believe health care is about people - the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization. As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality or autonomy. What sets SCA Health apart isn't just what we do, it's how we do it . Each decision we make is rooted in seven core values : Clinical quality Integrity Service excellence Teamwork Accountability Continuous improvement Inclusion Our values aren't empty words - they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you'll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America. At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, https://careers.sca.health/why-sca, to learn more about our benefits. Your ideas should inspire change. If you join our team, they will . Responsibilities The Patient Access Representative is responsible for gathering, verifying, and inputting patients' past medical, surgical, family and social histories, recording allergies and medications, and interviewing patients regarding the reason for the visit in an accurate and efficient manner over the phone prior to the patient's appointment or procedure. Individuals in this role will update the patient record with a high degree of accuracy and timeliness. Pre-registers patients prior to appointment or procedure over the telephone, which includes obtaining accurate history, including family and social histories, allergies, previous surgeries, medications, etc. and accurately and efficiently recording in the patient record. Updates information and maintains permanent record of patient accurately and efficiently. Answers patient questions and inquiries regarding appointments and procedures as appropriate. Maintains a consistent level of patient contacts consistent with communicated departmental goals. Places a high priority on and maintains strict confidentiality in all situations. Participates in professional development activities and maintains applicable professional affiliations and certifications as required. Attends and participates in required organizational meetings and committees as requested. Perform additional related duties as assigned. Qualifications Education, Experience and Certification/License Requirements Completion of a Medical Assisting program preferred. Certification as a Medical Assistant by the American Association of Medical Assistants or a similar organization preferred. One to two years' professional experience in a clinical setting preferred. USD $17.00/Hr. USD $25.50/Hr.

Qualifications:

Education, Experience and Certification/License Requirements Completion of a Medical Assisting program preferred. Certification as a Medical Assistant by the American Association of Medical Assistants or a similar organization preferred. One to two years professional experience in a clinical setting preferred.