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Patient Representative
Job
Illinois Dermatology Institute
Munster, IN (In Person)
$35,360 Salary, Full-Time
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Job Description
Illinois Dermatology Institute is seeking an experienced Patient Representative for our Munster, IN office. This is a hands-on position and requires a highly self-directed, proven problem-solver with excellent leadership experience and great communication skills. The successful candidate will be strong, positive, forward thinking, and innovative with the drive to lead continuous improvement strategies to the highest standards of productivity and patient service.
PRIMARY RESPONSIBILITIES
Description includes but is not limited to the items below: Scheduling for multiple locations Handle inbound and outbound multi-line customer care calls. Review and update patient demographics and insurance Insurance verification and referral coordination Make outbound recalls to former patients to re-establish patient care. Prior Authorization Medical Record Requests Route calls to the appropriate department Accurate documentation in patient's EM. Process and/or distribute faxesEssential Skills and Abilities:
- Teamwork/Cooperation
- Excellent customer service and communication skills
- Empathetic and attentive to patients needs and concerns
- Able to manage multiple tasks accurately and simultaneously
- Highly motivated and organized.
- Attentive to detail
- Computer Experience
- Critical Thinking/Problem Solving
- Leadership and Interpersonal Skills
- Adaptability/Flexibility Dermatology or Plastics experience preferred This is a full-time position.