Patient Services Representative

Do you thrive in a fast-paced environment where you can make a positive impact every day? Are you known for your attention to detail, friendly personality, and ability to make others feel welcome? If so, we'd love to meet you! Our Patient Services Representatives are often the very first impression our patients have of our practice — serving as the welcoming face and supportive guide throughout their visit. From greeting patients with compassion to helping ensure a smooth check-in and check-out experience, this role is essential to both exceptional patient care and the success of our team. No prior medical office experience? No problem! While previous office experience is helpful, we provide a comprehensive training program to help you succeed and grow in your career. If you bring a positive attitude, strong communication skills, and a passion for helping others, we invite you to apply and become part of our team!

POSITION SUMMARY

The Patient Services Representative serves as a liaison between patients, providers, clinical staff, insurance companies, and the Central Billing department. This role is responsible for creating a seamless patient experience through excellent customer service, accurate scheduling, insurance verification, patient registration, and administrative support.

WHAT WE OFFER

Competitive pay 6.5 paid holidays per year Approximately 10 days of PTO within the first year Comprehensive benefits package including health, dental, vision, and 401(k) Company-paid certification and career growth opportunities Supportive team environment with ongoing training and development

ESSENTIAL RESPONSIBILITIES

Greet patients in a friendly, professional, and compassionate manner Answer incoming phone calls and assist with scheduling appointments, patient communications, and recalls Respond to patient questions regarding billing, procedures, office policies, and available services Prepare and maintain patient charts and documentation accurately Verify insurance information and obtain necessary authorizations or referrals Process patient check-in and check-out efficiently, including collecting and posting payments Submit clean insurance claims and accurately enter information into the electronic health record (EHR) system Monitor patient flow and communicate delays professionally and proactively Complete end-of-day responsibilities including balancing cash drawers, processing deposits, and reviewing reports Maintain a clean, safe, and professional office environment Perform additional duties as assigned by leadership and providers

PHYSICAL DEMANDS & WORK ENVIRONMENT

(per ADA guidelines) Physical Activity Standing, walking, stooping, grasping, typing, and manual dexterity are regularly required. Visual and verbal acuity are necessary to ensure accuracy, thoroughness, and quality of work. Physical Requirements Must be able to regularly lift: Up to 15 pounds from floor to waist Up to 5 pounds from waist to shoulder Up to 5 pounds from shoulder to overhead Work Environment Professional medical office environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.