Pharmacy Patient Support Rep/UKHC

Pharmacy Patient Support Rep/UKHC University of Kentucky - 4.1 Lexington, KY Job Details Full-time $17.50 - $27.31 an hour 17 hours ago Qualifications High school diploma or GED Full Job Description Posting Details Job Title Pharmacy Patient Support Rep/UKHC Requisition Number RE54377 Working Title Pharmacy Patient Support Representative Department Name H5000:

CHANDLER - RETAIL PHARMACY

Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 2 yrs Required License/Registration/Certification None Physical Requirements This position requires use of a computer workstation, completion of tasks with repetitive motions. Shift Primarily day shift; Monday through Friday Job Summary Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls and faxes appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. Complete shipment verifications for UK Specialty pharmacy to ensure mail order deliveries were delivered accurately and timely. Escalate delayed shipments appropriately, if needed. Complete other tasks as needed to support patient care and the department.

Skills / Knowledge

/ Abilities Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills. Does this position have supervisory responsibilities? No Preferred Education/Experience Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, nationally certified Pharmacy Technician. Deadline to Apply 05/19/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.