Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

FHC Patient Access Call Center Specialist I

Job

Louisville Metro Government

Louisville, KY (In Person)

Full-Time

Posted 1 week ago (Updated 6 days ago) • Actively hiring

Expires 7/22/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

Description
CHARACTERISTICS OF THE WORK
Under close supervision, performs clerical and public contact work. Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). Examples of Duties
EXAMPLES OF THE WORK
(These statements are intended to be illustrations of the work of this class.) Manages appointments for multiple providers and services at multiple FHC locations. Answers, screens, and processes medical service requests. Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today's schedule. Collects minimal patient demographic information and enters into the Practice Management System (PMS). Refers patients to the FHC nursing team for triage and medical services. Responds to crisis/red flag calls and refers them to the appropriate personnel. Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel. Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services. Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services. Adheres to standard safety and infection control precautions. Performs related work as required. Minimum Requirements
MINIMUM REQUIREMENTS
High school graduation or its equivalent. Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program. An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person. Lifts and carries materials weighing up to 15 lbs. with or without assistance. Spends extended periods of time sitting and reaching. Spends extended periods of time typing and reading computer screens. Identifies medical record documentation, requests, and/or releases.
SPECIAL REQUIREMENTS
Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary. Must provide own transportation to work at other FHC locations as needed.
Supplemental Information An Equal Opportunity Employer Test Weights Training & Experience:
100%
CLINIC LOCATIONS AND HOURS
www.fhclouisville.org FHC
  • Portland 2215 Portland Avenue Louisville
KY 40212
(502) 774-8631 Monday
  • Thursday:
    8:00am
  • 9:00pm
Friday:
8:00am
  • 4:30pm
Saturday:
8:00am
  • noon
Sunday:
Closed FHC
  • East Broadway 834 East Broadway Louisville
KY 40204
Monday
  • Thursday:
    8:00am
  • 9:00pm
Friday:
8:00am
  • 4:30pm
Saturday:
8:00
  • 12:00pm
Sunday:
Closed FHC
  • Phoenix (Healthcare for the Homeless) 712 E Muhammad Ali Blvd Louisville
KY 40202
Monday
  • Friday:
    7:30am
  • 4:00pm Saturday
  • Sunday:
    Closed FHC
  • Iroquois 4100 Taylor Blvd Louisville
KY 40215
Monday:
8:00am
  • 4:30pm
Tuesday:
8:00am
  • 8:30pm Wednesday
  • Friday:
    8:00am
  • 4:30pm Saturday
  • Sunday:
    Closed FHC
  • Fairdale 1000 Neighborhood Place Fairdale
KY 40118
Monday
  • Friday:
    8:00am
  • 4:30pm
Thursdays:
8:00am
  • 8:30pm Saturday
  • Sunday:
    Closed FHC
  • Southwest 9702 Stonestreet Road, Suite 220 Louisville
KY 40272
Monday
  • Wednesday:
    8:00am
  • 4:30pm
Thursday:
8:00am
  • 8:00pm
Friday:
8:00am
  • 4:30pm Saturday
  • Sunday:
    Closed FHC
  • Americana 4805 Southside Drive Louisville
KY 40214
Monday
  • Friday:
    8:00am
  • 4:30pm Saturday
•
Sunday:
Closed Medical Dental Vision Group Term Life Supplemental Life Accidental Death & Dismemberment Sick Leave Vacation Holiday Pay Bereavement Leave Kentucky Retirement Systems 457 Deferred Comp Tuition Assistance