Patient Access Representative (Full Time)

Patient Access Representative (Full Time)

Department:

Behavorial Outpatient Clinic

Location:

Lake Charles, LA DESCRIPTION

OF POSITION

The patient access representative registers, schedules, and performs related processing duties for all patients being served by respective clinic. Duties are done in Practice Management and EMR system as appropriate. As a member of the clinic team the patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

RESPONSIBILITIES AND DUTIES

Collect faxes and scan if testing, distribute into boxes if appropriate. Performs and safely operates all equipment according to the manufacturers' instructions and protocols. Answers phone with correct salutation. Takes messages when appropriate. Greets each patient warmly and cheerfully. Performs and safely operates all equipment according to the manufacturers' instructions and protocols. Is trained to perform all check-in duties. Able to perform administrative duties (i.e. scheduling, registration, insurance authorization, answering phone, schedule testing, refer patients as ordered by physician or mid level provider etc…). Records all messages into electronic EMR after completing request. If patient does not leave required information, employee must call patient back in order to obtain. Collects patient co-pay and prior balances, posting to account and giving receipt. Checks out the patient in the EMR system. Pulls all orders from checkout function. Schedules all return appointments. Schedules all testing after obtaining precertification per physician checkout orders. Completes and sends medical records request per physician orders. Runs and reconciles receipts following established protocol. Scan and attach all paperwork received into EMR system and attach and send appropriately. Collect faxes and scan if testing. Other than testing, distribute into boxes if appropriate. Performs other job duties as assigned.

EDUCATION AND WORK EXPERIENCE

High school diploma or equivalent required. Knowledge and training in medical terminology, keyboarding, and computer skills preferred. Basic skills in Microsoft Office preferred. Previous experience preferred in the areas of scheduling. Computer literacy, required. Broad range of administrative and technical skills in the context of the healthcare environment. Impacts activities in other work areas on a frequent basis and contributes in multiple work areas. Demonstrates critical thought process and can work independently. Provides feedback to assist with decision making process. Works well with others. Documents detailed information in patient chart. Requires listening skills to maintain cooperative associations.. Physical Demands/Work Environment Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time. Must be able to respond quickly and effectively to emergency and non-emergent situations. May be required to assist in controlling disorderly conduct or combative patients. Must be able to exchange accurate information with patient, family, peers and medical personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.