Patient Access Representative

Mary Bird Perkins Cancer Center is Louisiana's leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer. Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines. Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care. Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

SCOPE:

Responsible for registration and registration of patients, as well as scheduling, collections & authorizations. Functions in a comprehensive patient access role to include duties of both a PFC and a receptionist for the clinic. The employee shall demonstrate the ability to provide customer-focused service with all individuals internal and external to the clinic as well as maintain a positive work relationship with other members of the clinic staff and access team to facilitate clinical and financial patient care.

FUNCTIONS

1. Reception of patients to include arriving patient, collecting co-pay and deductibles due at time of service and verify authorization is obtained if applicable. Managing incoming calls to the centers. 2. Scheduling. Schedules appointments, including follow-ups, diagnostics, treatments, and patient access. Coordinates scheduling patients to outside physicians and from outside physicians, ensuring that a valid authorization is obtained before scheduled services. 3. Pre-Registration and registration of patients. Verification of demographics and insurance for patients; collecting payment at time of service including completion of forms to maintain compliance. Responsible for communicating with clinical staff to ensure no authorizations are missed. 4. Working as a patient financial counselor as needed by advising patients of programs that we offer and directing the patient to the appropriate party such as the financial navigator for assistance. 5. Other duties as assigned by manager.

QUALIFICATIONS

High School Diploma or GED. Minimum of 3 years' experience in medical office required. Knowledge of insurance benefits, authorization process and contracting also required. Must be able to work independently, possess strong organizational and communication skills and to adhere to established goals and deadlines. ICD-9/10 and CPT coding a plus. Medicare, Medicaid and private-payer practices and regulations.