Pediatric Referral Coordinator

Pediatric Referral Coordinator Child Health Associates - 3.6 Auburn, MA Job Details Full-time $20 - $25 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Collaborate with healthcare professionals Record keeping Medical documentation Patient flow optimization Insurance prior authorization Phone communication Maintaining patient confidentiality Medical office experience Greeting customers Medical scheduling Administrative experience Medical administrative support Organizational skills Patient interaction Managing patient records Care coordination Referral coordination Communication skills Entry level Under 1 year Client interaction via phone calls Full Job Description Join Child Health Associates in Auburn as a Full-Time Referral Coordinator , where you will play a key role in supporting patient care by managing and coordinating referrals for our pediatric patients. This position is primarily focused on referral coordination, with cross-training to assist at the front desk as needed. This is a great opportunity for someone who enjoys organization, communication, and working closely with families and healthcare providers. You'll be part of a collaborative, patient-centered team where your work directly impacts the care experience for children and their families. We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, and Paid Time Off. What You'll Do As a Referral Coordinator, your primary responsibilities will include: Coordinating patient referrals to specialists, including obtaining authorizations and ensuring all required documentation is complete Communicating with families regarding referral status, instructions, and follow-up appointments Verifying insurance requirements related to referrals and specialist visits Collaborating with providers and clinical staff to ensure timely and accurate referral processing Tracking and following up on outstanding referrals to ensure continuity of care In addition, you will be cross-trained to support front desk operations, including: Greeting patients and families in a professional and welcoming manner Scheduling appointments and managing patient flow Answering phones and assisting with general inquiries Maintaining accurate patient records and ensuring confidentiality What We're Looking For To succeed in this role, you should have: Strong organizational skills and attention to detail Excellent communication skills (both phone and in-person) Ability to manage multiple tasks and priorities efficiently A compassionate, patient-focused approach Comfort working with insurance processes and administrative workflows (experience preferred but not required) Flexibility and willingness to assist front desk operations when needed Previous medical office or referral experience is a plus but not required. Why Join Us? At Child Health Associates, we are committed to providing exceptional pediatric care in a supportive and team-oriented environment. This role offers the opportunity to grow your skills, contribute meaningfully to patient care, and be part of a practice that truly values its staff and community.