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Patient Experience Representative - Pulmonary

Job

Boston Children's Hospital

Boston, MA (In Person)

Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Patient Experience Representative - Pulmonary Boston Children's Hospital - 4.1 Boston, MA Job Details Full-time $19.06 - $27.64 an hour 20 hours ago Qualifications Customer communication High school diploma or GED Full Job Description 85513
BR Ambulatory Services Job Posting Description Position Summary:
Our pulmonary team consists of a broad range of clinicians who are trained in treating children with pulmonary disorders, including pediatric pulmonologists, pulmonary nurses, nurse practitioners, fellows, respiratory and physical therapists, nutritionists, and social workers. All of these experts work collaboratively to care for the needs of each patient and ensure their physical and emotional well-being. As a Patient Experience Representative you will work to provide support to the administrative operations and ensure the best possible patient experience by effectively coordinating services to patients and families.
Key responsibilities:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In /
Check Out:
Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with
Financial Counseling Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications
Education:
High School Diploma /
GED Experience:
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Boston Job Posting Category Administration Remote Eligibility Onsite Only