Patient Experience Representative - Radiology

84941BR Radiology Job Posting Description Department summary: The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital. Radiology provides individualized care for each patient to obtain the highest quality images and ensure the most accurate diagnoses using the most sophisticated imaging equipment available. As a Patient Experience Representative, you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience.

Key responsibilities:

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In /

Check Out:

Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with

Financial Counseling Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications

Education:

High School Diploma /

GED Experience:

No healthcare experience required - Basic customer service and computer skills. The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies

Schedule:

Monday through Friday 7:30am to 4pm This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates). Status Full-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 40 Pay Range $19.06-$27.64 Hourly Office/Site Location Boston Job Posting Category Administration Remote Eligibility Onsite Only