Patient Experience Representative I- The Micheli Center

Patient Experience Representative I- The Micheli Center Norwood, MA Job Details Part-time $19.06 - $27.64 an hour 1 day ago Qualifications Collaborate with healthcare professionals Financial transaction processing Handling customer inquiries Greeting customers Process improvement Medical scheduling Administrative experience High school diploma or GED Medical administrative support Bachelor's degree Financial record maintenance Patient interaction Clerical experience Deposits Phone triage Care coordination Balancing end-of-day transactions Entry level Full Job Description You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key responsibilities

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Check In /

Check Out:

Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisors Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with

Financial Counseling Administrative:

Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum qualifications

Education:

A high school level of education, bachelor's degree preferred

Experience:

Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies

Schedule:

Mon - Thurs 3pm-8pm, Saturday 7am-5pm 100% On-site This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). Status Part-Time Regular, Temporary, Per Diem Regular Standard Hours per Week 30 Pay Range $19.06-$27.64 Hourly Office/Site Location Norwood Job Posting Category Administration Remote Eligibility Onsite Only