Patient Service Representative / Medical Receptionist

Eye Care Specialists is a busy multi-specialty ophthalmology practice with 7 physicians and 3 locations in Norwood and Norfolk. We are seeking a dependable and detail-oriented Medical Receptionists to join our healthcare team. Full-time and part-time positions are available. The ideal candidate provides excellent customer service, communicates professionally, and thrives in a busy medical office setting.

Duties and Responsibilities:

Patient Greeting, registration, scheduling, data entry, and processing. Educates patients regarding benefits and collects patient payments, at point of service. Complete and accurate management of patient data in practice management system. Verify health insurances and obtain referrals. Miscellaneous administrative tasks including, but not limited to scheduling, transportation to other offices, filing, faxing, etc. Must have a clear understanding of company policies including the company manual.

Requirements Knowledge, Skills, and Abilities:

Exceptional Customer Experience

• Understands and anticipates customer needs, takes action to meet customer's needs, and strives to exceed their expectations. Proactive
• Keep others informed. Ask for help when needed, brings service challenges to supervisor. Drive for Results
• Strives for improving the delivery of services with a commitment to continuous improvement. Focus on Efficiency
• Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. Teamwork
• Participates as a team member and establishes strong working relationships with teammates and across the organization. Celebrates Change
• Receptive to new ideas and responds to changes with flexibility and optimism. Continues Learning and Improvement
• Acknowledges own strengths and development needs and works to strengthen capabilities.