Cardiovascular Center Service Assistant

DEFINITION/PRIMARY FUNCTION

The Cardiology Service Assistant functions under the direct supervision of the Cardiovascular Department Director. He/she is responsible to coordinate all aspects of in-patient and out-patient cardiology diagnostic testing requests, received from any location, by the development of a seamless processes to accommodate and inform all customers of expectations of testing completion. Demonstrates the ability to prioritize and anticipate scheduling patterns to accommodate patients and expedite services. Is responsible for setting up charts and providing previous patient information required to ensure availability for physicians who are interpreting current studies. Consistently exhibits skills that enhance and promote customer service and team like atmosphere, triages requests and communicates changes in schedules to members of the health care team to allow appropriate and timely delivery of exceptional care. Coordinates all administrative office functions which include, but is not limited to, receiving and directing phone calls and visitors, troubleshooting scheduling problems, generating necessary reports, comprehension of all computer systems and acts as a resource in the department for troubleshooting and accessing information, as well as ensuring patient billing with appropriate diagnosis, verification of demographic and insurance information. Provides Coverage for Cardiac stress technician, provides ECG transcription and transcription of other tests when needed

POSITION QUALIFICATIONS

(Minimum qualifications are required unless stated otherwise.)

Experience:

Must have a minimum of 3 years experience in a busy physician office setting or clinical setting. 2 years of computer experience required. Experience in handling multiple telephone lines required. Excellent clerical/organizational skills required. Medical Assistant skills required. Registration experience strongly preferred. Transcription skills strongly preferred. Must have excellent phone etiquette and demontrated abililty to deal with the public. Knowledge of Meditech system strongly preferred. Data Entry skills required. Billing experience preferred. Knowledge of Medical Terminology strongly preferred

Education and Training:

High School diploma required. Computer training preferred

License, Certification & Registration:

Must be C.P.R certified

Other Requirements:

Excellent Interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians. Ability to work independently with minimal supervision. Ability to work effectively under pressure and in a fast paced environment. Ability to handle mulitple tasks at once. Demonstrated competency in handling confidential and sensitive information required. Excellent Telephone skills required. Sensitive to diverse cultures and cultural differences. Demonstrated ability to read and follow written/verbal direction. Felixible hours required to cover for vacations and earned time absences. Self motivates and ability to be independent and flexible within a team framework. Excellent oral and written communication skills. Must be able to speak and write the English language in an understandable manner. Must possess excellent written and verbal communication skills. Must possess excellent interpersonal skills. Must possess excellent telephone skills. Ability to work independently. Ability to handle multiple tasks at once.