Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

Patient Experience Representative I - ED/OR (Waltham, onsite)

Job

Boston Children's Hospital

Waltham, MA (In Person)

Full-Time

Posted 4 weeks ago (Updated 3 weeks ago) • Actively hiring

Expires 7/12/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
50
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

This position is 100% onsite in Waltham. Schedule is Monday-Friday 8:30am-5:00pm.
Department Summary:
The Infusion and Day Treatment Program at Boston Children's Hospital has two locations, on the main campus in Boston and at Boston Children's Waltham . The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments. The program offers these patients, who range in age from infancy to adulthood, a place to receive treatment in a family-centered environment that offers consistent and on-going relationships with a healthcare team.
Position Summary:
Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.
Key Responsibilities:
Provides positive and effective customer service to patients, families, and visitors Greets, screens, directs, and registers patients Collaborates with referring providers and practices to manage complex patient issues Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience Accurately collects, verifies, and records all patient demographic and insurance information. Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed
Minimum Qualifications Education:
High School Diploma/ GED Experience:
Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations