Clerk IV - Enrollment Processing

Clerk IV -

Enrollment Processing Category:

Clerical/Office Support Subscribe:

New Job Alerts RSS Job Feed Department:

Admissions Locations:

Worcester, MA Posted:

May 11, 2026

Closes:

May 25, 2026 - 11:59

PM EDT Type:

Full-time Position ID:

200332

Share About Quinsigamond Community College:

Quinsigamond Community College (QCC) is a premier learning community recognized for teaching and learning excellence, relevant and responsive programming, student success, and community outreach and impact. The College serves over 9,500 full- and part-time, day and evening students each year. It offers 112 associate degrees and certificates in Business, Hospitality Management, Engineering, Information Technology, Education, Healthcare, Human Services, Criminal Justice, Liberal Arts, Mathematics, Biotechnology, Automotive Technology, and General Studies. The College also offers a wide variety of non-credit courses, workshops, and corporate trainings through its Center for Workforce Development and Continuing Education as well as adult basic education and English for Speakers of Other Languages (ESOL) classes through its Adult Community Learning Center. A number of courses are offered online, remote and blended to meet the needs of our diverse students. The College is accredited by the New England Commission of Higher Education, Inc. (NECHE), an indication that the institution has been stringently evaluated and found to meet high standards. QCC is the gateway to advanced educational and employment opportunities in Central Massachusetts. It is a public, student-centered institution of higher learning whose mission is to provide accessible, affordable, and high-quality education and training programs and services that are relevant and responsive to diverse regional and student needs. The College helps move students towards family-sustaining employment and rewarding career opportunities.

Job Description:

General Statement Provides flexible, responsive and high quality customer service to applicants, staff and faculty, by email/Teams Messaging and by telephone in answering questions related to general college information, and the enrollment process. Download applications, health information forms and inquiries from the website and print to ImageNow in respective queues. Scan all paper documents into the document imaging system. Supervision Received Reports to Dean of Enrollment / Registrar Supervision Exercised Part-time "03" employees and Work Study students as assigned. Duties and Responsibilities Download new applications, international applications, health information forms and inquiries in from the website and print to ImageNow in corresponding queue. Scan/Print documents to ImageNow. Process Change of Majors for applicants as requested. Process documents received through Parchment and Exavault and print to ImageNow. Primary Processing of emails received at process@qcc.mass.edu. Manage Processing Queues in Image Now Process incoming mail. Add Inquiries as necessary Input student inquiry information to Student Information System. Enter specified information by data entry into the Student Information System. Actively support the teaching and learning process: practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence. Work actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respect the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration. Embrace the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. Provide flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly. Perform other duties as assigned.

Requirements:

Minimum Qualifications High school diploma or GED. General clerical experience in an office setting or successful completion of a business or secretarial program beyond the high school level. Customer service and public relations experience. Knowledge of Microsoft Office Suite. Attention to detail and ability to process accurately. Skill in utilizing office machines, including personal computers. Ability to maintain accurate records. Preferred Qualifications Associate degree or higher. Experience in higher education. Knowledge of processing and admitting students into college. Knowledge of FAFSA and financial aid process. Knowledge of computerized student information systems.

Additional Information:

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities. Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply. Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.

Application Instructions:

Entry Level Bi-weekly salary $1,932.56 ($50,246.56 annually) pay grade 13; (An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Certified Police Officers are subject to higher starting compensation. Complete fringe benefit package including competitive health insurance, free dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits. Work schedule is Monday through Friday, 37.5 hours per week, within the hours of 8:00am and 5:00pm. Some evening or weekend availability will be required. Visit our Web Site at www.qcc.edu/human-resources for information about our positions. All applicants must apply online by submitting: Resume Cover Letter Names and contact information for three (3) professional references Equivalency Statement Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position. Quinsigamond Community College only accepts application materials through our online application system. We are unable to accept application materials through mail, email, fax, or hand delivery. If you don't have access to a computer, please visit Human Resources Office Monday- Friday from 8:30am-4:30pm. Quinsigamond Community College understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance, please contact the Human Resources Office 508-854-2883 or humanresources@qcc.mass.edu .