Patient Service Representative

TekSystems is currently hiring for a Patient Service Representative in the Ellicott City area!

MUST HAVE

2-3 years of medical scheduling, patient service coordinator, or medical administrative experience! Description Checking patients in and out of their appointments. This individual will be sitting at the front desk. They will be entering charges but they will be taking calls from internal employees. They will be using IDX software and medconnect and collecting copays so there will be some cash handling/cards and checks. Answering all phones, ensuring patient flow and comfort level is positive, handling financial aspects, copays, etc. Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments, registers patients, collects co-payments, Time-of-Service (TOS) payment processing, updates demographic and insurance information, and provides patients with follow-up appointments and requisitions for tests. 1. Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. 2. Manages the intake of patients into the practice, screens for emergent conditions, registers, verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care, posts time of service (TOS) payments, collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments. 3. Schedules appointments including follow up and referral appointments. Completes requisitions for tests, as applicable 4. Answers the telephone in accordance with the policy and service expectations, provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely. 5. Prepares, updates, and copies forms, reports, and records on a routine basis; scans, imports, and indexes regularly to keep information flowing into patients' medical record. 6. Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system. 7. Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information, ensuring charges are entered in a timely manner in accordance with departmental procedures. 8. Supports organization initiatives related to new technology, clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services. 9. Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues, medical providers, and others to communicate essential information and to ensure a high level of patient experience. 10. Takes personal responsibility for the neat appearance of the work location to include front office, reception area, break room and other assigned areas assuring each area represents MedStar Health in a positive manner. 11. Participates in meetings and on committees as needed or assigned. 12. Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards. 13. Participates in multi-disciplinary quality and service improvement teams. Additional Skills & Qualifications 2-3 years of medical administration experience. IDX is a huge plus but not required! Medical Scheduling and insurance verification experience is required. High School Diploma Job Type & Location This is a Contract to Hire position based out of Ellicott City, MD. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Ellicott City,MD.

Application Deadline This position is anticipated to close on May 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.