Office Assistant II

Office Assistant II About the Job General Summary of PositionPerforms a variety of assigned clerical and patient care duties essential to the daily operations of the assigned department. Duties may vary by department and/or site and may include: patient registration patient scheduling coordinating the physician order re-certification process insurance verification and coordination of services for patients charge entry and reconciliation functions and co-payment and daily cash receipt responsibilities. The Office Assistant II will assist with medical record operations on a daily basis greets registers and escorts patients completes patient set-ups turns over patient rooms and ensures that the exam room is properly cleaned and prepped. He/she will perform other patient care duties determined by the therapist or physician edits and distributes clinical dictations orders and maintains clinical and administrative supplies creates patient registration packets for patients and/or billing department and provides front office and call center coverage and assistance.

Primary Duties and ResponsibilitiesContributes to the achievement of established department goals and objectives and ads to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.

Greets and assists patients on the telephone and in person by triaging patient inquiries and concerns to appropriate clinical and non-clinical team members. Promptly answers assigned extensions using the correct salutation and follows script and completes patient reminder calls processes and procedures as assigned.

Completes the preliminary intake efficiently accurately and completely; performs patient updates scanning registration patient scheduling of initial and follow-up appointments based on insurance guidelines and messaging in the department's practice management (PM) system (if applicable) electronic health record (EHR) or electronic medical record (EMR) depending on department/site.

Performs insurance verification to ensure accuracy of clean claim(s) submission. Coordinates services/authorizations for patients as assigned monitoring appropriate reports daily to prevent write off's.

Demonstrates proficiency with the billing portion of the PM system to include: guarantor information benefit information insurance information insurance priority episode of care information open HMO referrals alternate insurances and system notes (if applicable).Functions as an insurance liaison to include; accurate verifications precise case management validation and completion of authorizations and retrieval of denials.

Completes and/or ensures accurate collection of patient payments and payment reconciliation via EMR payment log completes charge entry reconciliation prepares of bank deposits and cash receipt logs as assigned.

Runs daily and weekly EMR administrative reports for clinic; manages `At a Glance Alerts' and reports in EMR systems; manageseconciles reports (not in EMR) (Task List Unbilled Report etc).Assembles financial paperwork and medical record paperwork for physicians and/or clinical team; assists patients with completing of required office forms reviews all patient information for accurateness and completeness and witnesses all financial forms as required. Communicates duplicate or multiple medical record accounts to appropriate medical records personnel for merging.

Requests and obtains referrals medical records or diagnostic reports from internal and external providers as assigned.

Monitors and handles case management for patients in the EHR system as assigned.

Maintains waiting area in clean ...For full information see follow application link. MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations.