Patient Access Liaison - Post Kidney Transplant - Full Time(40Hrs)/Days - Detroit

Patient Access Liaison

• Post Transplant Kidney Full-Time Benefit Eligible Shift:

  Full Time
• 40 Hours
• Day Shift 8:00AM-4:30

PM Location:

Detroit Campus-2799 W. Grand Blvd Detroit

MI 48202

Kidney Transplant Program The Kidney Transplant Program at Henry Ford Health provides comprehensive, multidisciplinary care for patients before, during, and after kidney transplant surgery. As part of one of Michigan's most advanced transplant programs, the team works closely with nephrology, endocrinology, surgery, and specialty care providers to support patients through evaluation, transplant, and long-term follow-up. The program offers a full range of transplant options, including living donor, deceased donor, and complex transplant procedures, with a strong focus on patient safety, innovation, and coordinated care. With a long history of transplant excellence, the department is known for minimally invasive and robotic-assisted surgical techniques, strong clinical outcomes, and personalized patient support throughout the transplant journey. Dedicated transplant coordinators, specialized recovery units, and convenient clinic locations help ensure patients receive high-quality care at every stage of treatment. The program's commitment to research, advanced technology, and compassionate care allows the team to manage complex cases and improve outcomes for patients with kidney disease. Kidney Transplant | Transplant Services | Henry Ford Health

• Detroit, MI

GENERAL EXPERIENCE

This role will function as the owner of the product line master schedule template, solely own schedule changes, collaborate with other scheduling areas (Contact Center and RPO) and be responsive to patient scheduling needs. Under general supervision, assumes responsibility for proactively understanding, managing, and reporting on the outpatient availability of all scheduled clinic resource time within a given clinical specialty, across all sites of practice. This will include acting as a centralized resource to facilitate patient access and scheduling for referring physicians, patients, and others. The responsibilities include acting as a centralized resource for the specialty across all sites of practice to ensure standardized and consistent scheduling practices, protocols, and procedures for all scheduled clinic resources. Responsibility also includes owning all departmental provider templates and ensuring consistent master schedules for all scheduled clinic resources throughout the entire service line.

EDUCATION/EXPERIENCE REQUIRED

High School or G.E.D. equivalent. Associates degree/ two years or more of college is preferred. A minimum of three (3) years of experience in a business office/healthcare environment including experience with scheduling appointments and schedule maintenance. Analytical ability required preparing physicians' schedules is preferred. Familiarity with computer applications in a PC and patient scheduling environment is required as well as the strong Microsoft office skills. Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services

• from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.

With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the

Future of Health:

Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers. Benefits The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.