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Intake Coordinator
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Amber Home Health Care
Southfield, MI (In Person)
$39,520 Salary, Full-Time
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Job Description
Intake Coordinator Amber Home Health Care - 3.0 Southfield, MI Job Details Full-time $18 - $20 an hour 9 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer records maintenance Microsoft Excel Microsoft Outlook Phone communication Computer literacy Client file management Documentation tools Client services Phone canvassing Organizational skills Customer support Typing Customer interaction during outreach Conducting sales calls Quality data entry Customer data entry Full Job Description Job Summary We are seeking a dynamic and organized Intake Coordinator to join our team! In this vital role, you will serve as the first point of contact for clients, ensuring a smooth and welcoming intake process. Your energetic approach and excellent communication skills will help gather essential information, coordinate appointments, and support clients through their initial engagement with our organization. This position offers an exciting opportunity to make a positive impact by providing exceptional customer support and client services in a fast-paced environment. If you thrive on helping others, possess strong multitasking abilities, and enjoy working with diverse populations, this role is perfect for you! Duties Greet clients warmly via phone or in person, establishing a positive first impression Collect detailed client information accurately through data entry and documentation Schedule appointments and coordinate follow-up activities efficiently Provide clear information about services, policies, and procedures to clients in multiple languages if needed Maintain organized records of client interactions using Microsoft Office tools and database systems Manage inbound and outbound calls with professionalism, demonstrating excellent phone etiquette Support clients by addressing questions, resolving issues promptly, and escalating concerns when necessary Requirements Multilingual skills or bilingual proficiency in English and other languages preferred Prior experience in customer support, client services, or call center environments is highly desirable Strong communication skills with the ability to convey information clearly and empathetically Proficiency in Microsoft Office applications (Word, Excel, Outlook) and general computer skills Experience with data entry, typing accuracy, and maintaining detailed records Ability to handle outbound calling campaigns with confidence and professionalism Demonstrated organizational skills to manage multiple tasks simultaneously Knowledge of customer service best practices including call etiquette and active listening skills Experience with cash handling or basic financial transactions is a plus Join us to be part of a dedicated team committed to delivering outstanding service! We value energetic individuals who are eager to support our clients from the moment they reach out. This paid position offers an engaging environment where your communication talents can truly shine while helping others navigate their initial journey with us.