Patient Access Representative - Ophthalmology

Patient Access Representative - Ophthalmology Children's Eye Care - 5.0 West Bloomfield Township, MI Job Details Part-time | Full-time From $18 an hour 21 hours ago Benefits Profit sharing Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Retirement plan Qualifications Customer communication Teamwork English Administrative experience High school diploma or GED Attention to detail Office experience Full Job Description Patient Services Representative - Children's Eye Care Find out why Peds is More Fun! At Children's Eye Care, we don't just offer jobs — we offer careers in a respected, professional healthcare practice. As one of the largest pediatric ophthalmology groups in the country, our team includes eight physicians and eight orthoptists across multiple locations, including Children's Hospital of Michigan. We are nationally recognized for our clinical excellence, research, and teaching. We're seeking dependable, team-focused individuals who want to build their skills and grow with us. This is an opportunity to contribute to meaningful work — helping protect children's vision — while enjoying an uncommon work-life balance in healthcare.

Why You'll Love Working Here:

Unlike many healthcare positions, our call center hours are Monday-Thursday 7:30 AM-4:00 PM and Friday 7:30 AM-3:30 PM . Staff typically leave between 4:00-4:15 PM each day, offering a consistent schedule that supports life outside of work.

Position Summary:

Our Call Center Representatives are the first point of contact for families seeking care. This role is ideal for reliable individuals with strong organizational, administrative, and communication skills who want to work in a professional setting that makes a difference for children.

You will:

Manage high volumes of inbound calls in a professional and timely manner Schedule patient appointments and update registration information Listen carefully to patients' needs, provide accurate information, and escalate when needed to the clinical team Work closely with clinical staff to ensure every child receives timely and continuous care

What We're Looking For:

High School Diploma (or equivalent) required Strong computer navigation and typing skills (40 WPM or higher) Ability to work with accuracy and attention to detail Demonstrated dependability — arrives on time, meets commitments, and follows through consistently Professional verbal communication and customer service skills Ability to thrive in a fast-paced, team-oriented environment, supporting colleagues as well as patients Previous experience in a healthcare, office, or customer service call center environment desired

What We Offer:

Employer-sponsored medical, dental and vision coverage (30+ hours/week) Generous paid time off: 16 days PTO + 9 paid holidays (for full-time staff) 401(k) with profit-sharing plan Short-term disability coverage Optical discounts and eye care Annual reimbursement toward professional work attire Opportunities for professional development and growth

Schedule Options:

Full-time (Monday - Friday, set hours above) Part-time (3 or 4 full days per week) is accomodated but the hours of the day must be observed (no abbreviated hours) just like our full-time staff. No exceptions) Important to

Note:

This position is in-office only and does not allow for remote work. Join our team and help protect children's eyesight in a role where your dependability and teamwork are valued every day. If you are seeking a stable position in a professional environment , we encourage you to apply.

Job Types:

Full-time, Part-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Language:

Engligh (Required) Shift availability: Day Shift (Required) Ability to

Commute:

West Bloomfield Township, MI 48322 (Required)

Work Location:

In person