Continuing Education Specialist - Patient Financial Services * Days - 40hrs/wk

Continuing Education Specialist

• Patient Financial Services
• Days
• 40hrs/wk Wyoming, MI, United States | req12005 Posted on: 4/9/2026 Continuing Education Specialist
• Patient Financial Services
• Days
• 40hrs/wk Requisition #: req12005

Shift:

Days FTE status: 1

On-call:

No

Weekends:

No

General Purpose of Job:

Under general supervision of Patient Financial Services (PFS) Billing Manager, the Continuing Education Specialist (CES) will be responsible for assisting in the development of a formalized training and education program for Associates within the PFS Department. Knowledge, Skills and Experience (If something is not required but is preferred, enter preferred at the end of sentence).

Education:

High School Diploma or GED Associates degree, preferred License / Certification /

Registration:

None

Experience:

Minimum of three years of experience in related revenue cycle position.

Skills & Abilities:

Software skills in general office products (Microsoft Office). Detailed knowledge of various third party and governmental billing regulations. Ability to analyze complex billing situations. Some experience in training and education. Excellent communication skills (written, oral, and listening) Demonstrated ability to use a keyboard as may be required to perform the essential duties of the job.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position. Assist in developing and maintaining a comprehensive billing and compliance training program for PFS Team Members, both existing and new. Train new and existing Team Members on accurate claims submission to all insurance carriers. Analyze program memorandums and provider bulletins for necessary changes in billing procedures. Develop and recommend to the Billing Manager written departmental billing policy and procedures consistent with the department compliance plan and payer regulations. Assist in developing and maintaining a competency test for PFS Team Members in order to evaluate knowledge and understanding of policies, procedures, and billing compliance. Attend meetings and present information to departments within the health system as required. Develop and coordinate job shadowing with new PFS team members as needed Attend monthly/weekly team or department meetings and present updates with PFS leadership as required. Fill in, as required, for special A/R and billing projects or staff vacancies as determined by the PFS leadership.