Patient Experience Assistant

Job Posting:

Patient Experience Assistant Position:

Part-Time or Full-Time Company:

Arrowhead Orthodontics Location:

Twin Ports (Duluth, Superior, Cloquet)

Overview:

Arrowhead Orthodontics is seeking a positive, upbeat and social individual with an outgoing personality to join our team as a Patient Experience Assistant. Whether you have prior orthodontic experience or are eager to learn, we are willing to train or expand your current skills. A dental license is not a requirement.

Job Summary:

The Patient Experience Assistant will primarily work with new and pre-treatment patients. This role is essential in creating a happy, welcoming, and positive environment for our patients. Responsibilities include efficiently taking and processing patient records to the practice's standard of quality and accuracy, partnering with the Treatment Coordinator as the new patient liaison, welcoming new patients, gathering high-quality diagnostic records, building rapport, and understanding their treatment preferences. Additionally, the Patient Experience Assistant will assist the clinical team with diagnostic records and sterilization when available.

Key Responsibilities:

Greet and welcome new and pre-treatment patients with a positive, upbeat, friendly demeanor. Take photos and intraoral scans for all new patients. Prepare and sterilize instruments and equipment. Seat patients and sanitize chairs. Assist the orthodontist during various treatment procedures. Help patients feel comfortable before, during, and after treatment. Use practice management and imaging software. Perform office cleaning and maintenance tasks. Assist with treatment coordinating for recall patients. Aid clinical assistants with patient care and making retainers.

Qualifications:

Highly social with a positive, energetic attitude. Excellent verbal and written communication skills. People-oriented and outgoing personality. Desire to grow within the practice. Comfortable interacting with both pediatric and adult patients. Willingness to learn and adapt to new responsibilities.

Experience:

Customer service: 1 year (Preferred)

Microsoft Office:

1 year (Preferred)

Benefits:

Health Insurance Medical, Dental, Vision 401(k) and employer matching Health savings account Retirement planning Employee discount Paid time off Uniform reimbursement

Schedule:

Full-time 32-38 hours per week 8 hour shift Monday to Friday Ability to Commute to multiple office locations in Duluth, Superior and Cloquet. How to

Apply:

Here at Arrowhead Orthodontics, we work hard to help our patients get the smile they desire. We are always looking for the right person to join the team.

Job Type:

Full-time Pay:

From $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Duluth, MN 55810 (Required) Ability to

Relocate:

Duluth, MN 55810: Relocate before starting work (Required)

Work Location:

In person